AiSensy Pricing 2026: Plans, Agent Costs and the Real Meta Markup
AiSensy pricing 2026, read from their own page: Basic Rs 1,500 to Unlimited Rs 45,000 a month, plus Rs 1.09 a marketing message, Rs 750 an extra agent, and Rs 2,500 for chatbots. Full cost math.
TL;DR
- AiSensy wins if all you need is WhatsApp: bulk broadcasts, template messages, click-to-WhatsApp ads, and a shared live chat inbox. AiSensy does that job well.
- ViveLead wins if you need those WhatsApp leads to go somewhere: a real CRM, a sales pipeline with deal stages, and follow-up tracking per rep. AiSensy has none of these.
- Skip if: You only ever broadcast and never track a sales process. AiSensy alone is enough for you.
ViveLead vs AiSensy. The Honest Comparison
AiSensy is a solid WhatsApp tool. It does WhatsApp Business API, bulk broadcasts, retargeting campaigns, template messages, and a multi-agent live chat inbox. If WhatsApp messaging is the entire job, AiSensy handles it well and a lot of agencies use it for exactly that.
This page is not for those teams. It is for the ones who realised WhatsApp is only step one.
Here is the problem AiSensy does not solve: a lead replies to your WhatsApp campaign, and then what? In AiSensy that lead becomes a contact with a tag, sitting in a broadcast list. There is no lead lifecycle, no deal pipeline, no record of which rep followed up and what happened. The lead came in, but it has nowhere to go. So the business owner ends up running the actual sales process in Excel, or bolts a separate CRM on top, paying two bills and logging into two tools.
ViveLead is the CRM that AiSensy stops short of. The WhatsApp lead lands directly in a pipeline with deal stages, gets assigned to a rep, and moves toward a close. This page breaks down exactly where AiSensy stops, where ViveLead picks up, and the real cost math for both.
Quick Comparison
| Factor | ViveLead | AiSensy |
|---|---|---|
| Pricing model | Per-user, per-month | Flat platform fee + per-message Meta charges |
| Starting price | Rs 499/user/month | Rs 0 (Free Forever) / Rs 1,500/month (Basic) |
| WhatsApp Business API | Included (Professional tier) | Yes (core product) |
| Bulk broadcast and retargeting | Yes | Yes (AiSensy’s core strength) |
| Multi-agent live chat inbox | Yes | Yes |
| Real CRM with lead lifecycle | Yes | No (tags and attributes only) |
| Sales pipeline with deal stages | Yes | No |
| Per-rep follow-up tracking | Yes | No |
| Quotation and invoicing | Yes | No |
| HRMS and attendance | Yes (+Rs 99/user add-on) | No |
| Free trial | 3 days, no card | Free Forever tier |
| Best for | Teams that need WhatsApp leads in a pipeline | Pure WhatsApp broadcast and campaigns |
AiSensy figures checked on 11 September 2026 on aisensy.com/pricing; ViveLead from vivelead.com/pricing. Subject to change.
Where AiSensy Stops
This is the core of the comparison. AiSensy is built to send WhatsApp messages. It is not built to run a sales process. Three concrete gaps:
1. Your WhatsApp leads don’t enter a CRM. They stay in a broadcast tool.
In AiSensy a lead is a contact with tags and up to 5 to 20 custom attributes, depending on plan. There is no lead status, no “new / contacted / qualified / won” lifecycle, no single view of where each lead stands. ViveLead gives every WhatsApp lead a real CRM record with a lifecycle stage from the moment they reply.
2. No pipeline, no deal stages. WhatsApp is not sales tracking.
AiSensy has no concept of a deal. You cannot see “this client, Rs 50,000 deal, currently in negotiation.” For an agency or a product business that tracks revenue, this is the dealbreaker. ViveLead has a sales pipeline with deal stages, values, and forecasting built in.
3. No record of which rep did what.
AiSensy lets agents handle chats. It does not track sales accountability: which rep owns which lead, when they last followed up, what the next step is. ViveLead assigns leads to reps, logs every follow-up, and surfaces what is overdue.
The pattern is consistent. AiSensy gets the lead in the door. It does nothing with the lead after that.
The Pricing Math. What You Actually Pay
AiSensy’s pricing has two parts that are easy to miss: the AiSensy platform fee, and the per-message charges Meta bills on top.
AiSensy platform fees (read from aisensy.com/pricing on 28 September 2026):
| Plan | Monthly | Quarterly (save 5%) | Yearly (save 10%) | Notes |
|---|---|---|---|---|
| Free Forever | Rs 0 | Rs 0 | Rs 0 | WhatsApp API, blue tick, live chat, 10 tags, 5 attributes. No broadcasting |
| Basic | Rs 1,500 | Rs 4,275 (Rs 1,425/mo) | Rs 16,200 (Rs 1,350/mo) | 1 owner + 5 agents free, then Rs 750/agent/month |
| Pro | Rs 3,200 | Rs 9,120 (Rs 3,040/mo) | Rs 34,560 (Rs 2,880/mo) | Retargeting, scheduler, click tracking, 100 tags |
| Premium | Rs 9,100 | Rs 25,935 (Rs 8,645/mo) | Rs 98,280 (Rs 8,190/mo) | Number masking, downloadable reports, template TTL, faster sending |
| Unlimited | Rs 45,000 | Rs 1,28,250 (Rs 42,750/mo) | Rs 4,86,000 (Rs 40,500/mo) | Up to 200 agent seats, 1,000 messages/second, dedicated account manager |
All AiSensy billing is pre-paid, and message credits are recharged separately from the plan.
About that free plan, because it is the first thing people check. Free Forever is a real plan, not a trial, and it gets you the WhatsApp Business API, the blue tick application, a live chat inbox, unlimited contacts and a Rs 50 conversation credit to start with. The line that decides it is in AiSensy’s own tooltip: broadcasting is not available on Free Forever. Sending a template message to a list is the reason most teams buy AiSensy at all, so the free plan works as a shared WhatsApp inbox and an ads destination, not as a campaign tool. Rs 1,500 a month on Basic is the real entry price if you intend to broadcast.
What “unlimited users” means on that page. The plans are advertised with unlimited users, but the agent allowance is the line that costs money: Basic includes one owner and five agents, and further agents are Rs 750 each per month. The word unlimited refers to a fair-use policy, and AiSensy publishes the caps: 200 agents, 500 tags, 100 attributes, 50 segments.
Add-ons are priced separately and none are bundled into a plan:
| Add-on | Price |
|---|---|
| Chatbot flows | Rs 2,500/month + GST for 5 flows, then Rs 2,500 per additional 10 |
| WhatsApp AI agent builder | Rs 1,350/month for 1,000 AI messages |
| Indian virtual number | Rs 2,000 + GST a year, or Rs 299 for three months |
On top of the platform fee, WhatsApp messages are billed by Meta per template message. Since 1 July 2025 Meta has charged per delivered template message, not per 24-hour conversation, and since 1 January 2026 Indian businesses can be billed in rupees. Meta’s India rates (rate card effective 1 July 2026):
| Template type | Meta list rate (India) | What AiSensy charges |
|---|---|---|
| Marketing | ~Rs 0.8631 per message | Rs 1.09 (+26%) |
| Utility | ~Rs 0.115 per message | Rs 0.145 (+26%) |
| Authentication | ~Rs 0.115 per message | Rs 0.145 (+26%) |
| Service (replies inside 24 hours) | Free until 30 September 2026; from 1 October, charged at the utility rate past 1,000 a month per number | Free, per AiSensy’s pricing page |
An honest note: the Meta charge itself applies on any WhatsApp Business API tool, ViveLead included, and it is not a difference between the two products. What differs is who bills you. AiSensy is a Business Solution Provider and resells messages with roughly 26 percent on top, which is normal for an Indian BSP and is how a Rs 1,500 platform gets funded. ViveLead does not resell: you connect your own WhatsApp Business Account and Meta invoices you directly, so no per-message line reaches a ViveLead bill. On 10,000 marketing messages a month that gap is around Rs 27,228 a year, worked through below. Even so, the per-message price is not the main reason to pick one over the other. What happens to the lead after the message lands is.
Year-one cost for a 6-person team (1 owner + 5 reps):
| Item | ViveLead Business | AiSensy Basic |
|---|---|---|
| Platform / license | Rs 1,22,328 (Rs 1,699 × 6 × 12) | Rs 18,000 (Rs 1,500 × 12) |
| Extra agents | Included | Included (5 free in Basic) |
| WhatsApp Business API | Included | Included |
| WhatsApp message charges | Billed by Meta at Meta’s rate | Billed by AiSensy at Meta’s rate plus about 26% |
| Real CRM + lead lifecycle | Included | Not available |
| Sales pipeline + deal stages | Included | Not available |
| HRMS + attendance | Add-on (+Rs 99/user) | Not available |
| Separate CRM needed? | No | Yes (add Zoho/other at extra cost) |
A bigger team, worked through. Ten people, 10,000 marketing messages a month, Basic billed yearly:
| Line | Per year |
|---|---|
| Basic subscription, Rs 1,350 x 12 | Rs 16,200 |
| 4 agents beyond the included 5, Rs 750 x 4 x 12 | Rs 36,000 |
| 1,20,000 marketing messages at Rs 1.09 | Rs 1,30,800 |
| Total before GST | Rs 1,83,000 |
The same messages at Meta’s own rate come to Rs 1,03,572, so Rs 27,228 of that bill is markup, more than the subscription itself. Add the CRM you still need, because AiSensy holds contacts and tags rather than leads, owners, stages and deal values: Zoho CRM at roughly Rs 800 per user is another Rs 96,000 a year for ten people, on a second login. About Rs 2,79,000 a year across two tools.
ViveLead Professional is Rs 999 per user per month with the official WhatsApp API, the pipeline, lead owners, follow-up automation and Meta lead-ad capture on one login. Ten users is Rs 1,19,880, plus the same 1,20,000 messages billed by Meta directly to your own account at Rs 1,03,572. About Rs 2,23,452.
Two dated changes worth modelling before signing anything yearly. Meta raised the India marketing rate from Rs 0.7846 to Rs 0.8631 on 1 January 2026, about 10 percent, and that flows through every tool. From 1 October 2026 it starts charging for service messages, and for utility messages sent inside an open 24-hour window, both free today. If your volume is mostly replies and order updates rather than marketing blasts, a plan priced on this month’s numbers will not reflect it.
Plain English:
- AiSensy looks cheaper on the platform line, and for pure WhatsApp broadcasting it is.
- But AiSensy is only WhatsApp. If you need a CRM and a pipeline, you add a second tool, a second bill, and a second login on top of AiSensy.
- ViveLead Business bundles WhatsApp, CRM, pipeline, deal stages, and HRMS into one per-user subscription. For a team that needs all of it, one bill beats two.
- If you genuinely only need WhatsApp broadcasting and nothing else, AiSensy’s free or Basic tier is the cheaper choice. This page is honest about that.
When AiSensy is the Better Choice
Pick AiSensy if:
- WhatsApp broadcasting is the entire job: campaigns, templates, retargeting, click-to-WhatsApp ads
- You do not track a sales pipeline or deal stages at all
- You do not need a CRM, lead lifecycle, or per-rep follow-up tracking
- You want the cheapest possible WhatsApp-only setup and the Free Forever tier covers you
- Your team is a pure messaging operation, not a sales operation
AiSensy is purpose-built for WhatsApp campaigns. If that is all you need, it is a reasonable tool and you should not overpay for things you will not use.
When ViveLead is the Better Choice
Pick ViveLead if:
- Your WhatsApp leads need to go somewhere: a CRM record, a pipeline, a close
- You track deals and revenue, not just messages sent
- You need per-rep accountability: who owns which lead, what the next step is
- You want WhatsApp plus CRM in one login and one bill, not two stacked tools
- Your team is 5 to 50 people running an actual sales process
- You also want HRMS and attendance in the same platform without another vendor
For most growing agencies and product businesses, WhatsApp is the front door, not the whole house. That is the case where ViveLead wins.
Why Teams Switch From AiSensy to ViveLead
The switch reason is almost always the same: AiSensy got leads in, but the leads had nowhere to go.
AiSphereX, a growing marketing agency, ran WhatsApp campaigns on AiSensy. Leads replied, got tagged, and sat in broadcast lists. There was no pipeline to track which lead was a real opportunity and which rep was on it. The actual sales tracking lived in spreadsheets next to AiSensy. Moving to ViveLead put the WhatsApp lead, the CRM record, and the deal pipeline in one place.
UnnatiGuru, a spiritual wellness brand, had the same gap. WhatsApp was driving inbound interest, but converting that interest into tracked, owned, followed-up opportunities needed a CRM that AiSensy does not provide. Consolidating onto ViveLead removed the second tool and the second login.
Both moved for the same reason: a broadcast tool is step one, and the business needed steps two through close in one system.
Migration from AiSensy to ViveLead
If you are already on AiSensy and want to move:
- Export from AiSensy: Contacts, tags, and attributes as CSV from the AiSensy dashboard.
- Send the files: ViveLead provides a field-mapping template.
- ViveLead imports and validates: how long it takes depends on how much data you have and how complex it is.
- Connect WhatsApp: Connect your WhatsApp Business account to ViveLead and keep paying Meta directly. Before you switch, check with the team whether your number and templates move as they are; that depends on how your Meta account is set up.
- Team training: live training covers WhatsApp, pipeline, and CRM workflow.
- Go live: Cancel AiSensy after validation.
Free migration support on every plan.
Also Comparing Other CRMs?
Comparison shopping is healthy. If AiSensy is on your shortlist, you probably have others too:
- AiSensy alternative. Already on AiSensy and leaving? Why teams switch, the cost math, and who should stay.
- WhatsApp CRM with AI auto-reply. AI agents vs keyword chatbots, with a live number to test.
- ViveLead vs TeleCRM. Telecalling tool vs full bundle.
- ViveLead vs Kylas. Per-user vs flat-fee pricing math.
- WhatsApp CRM India: Buyer’s Guide. Persona-led picks across 8 tools.
Frequently Asked Questions
Is ViveLead a full AiSensy replacement?
For WhatsApp broadcasting, yes: ViveLead’s Professional tier includes WhatsApp Business API, templates, broadcasts, and a marketing inbox. But the reason to switch is the opposite direction. ViveLead adds what AiSensy lacks: a real CRM, a sales pipeline with deal stages, and per-rep follow-up tracking. You are not replacing WhatsApp; you are adding everything that happens after the WhatsApp message.
Does ViveLead have official WhatsApp Business API?
Yes. ViveLead’s Professional plan includes WhatsApp Business API with template messages, broadcasts, and a shared inbox. You connect your own WhatsApp Business account, and Meta bills message charges directly to you. ViveLead does not mark up Meta’s per-message rates.
Is WhatsApp included in ViveLead or an add-on?
It is included in the Professional plan (Rs 999/user/month) and above, not a separate paid add-on. Meta’s per-message charges still apply, billed by Meta directly to your WhatsApp Business account at Meta’s own rate. On AiSensy the same messages are bought through AiSensy at about 26 percent more.
Can I move my AiSensy contacts and templates?
Contacts, tags, and attributes export from AiSensy as CSV and import into ViveLead with a mapping template. WhatsApp message templates are tied to your Meta WhatsApp Business account, not to AiSensy, so they move with your account when you reconnect it to ViveLead.
Is AiSensy cheaper than ViveLead?
For pure WhatsApp broadcasting, AiSensy’s Free Forever or Basic tier is cheaper, and this page says so honestly. But AiSensy is WhatsApp only. If you also need a CRM and a sales pipeline, you add a second tool on top of AiSensy. ViveLead Business bundles WhatsApp, CRM, pipeline, and HRMS in one per-user subscription, which is cheaper than running two separate tools for a team that needs all of it.
AiSensy figures checked on 11 September 2026. Vendor rates change. Meta’s message charges are set by Meta and apply on any WhatsApp Business API tool; resellers such as AiSensy add a margin. Check competitor sites for current prices.
Start Your Free Trial
Try ViveLead for 3 days. No credit card required.
- Full access to everything in the plan you pick
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Related Reading
- WhatsApp CRM by ViveLead. Official API, broadcasts, and a shared inbox inside a full pipeline, from Rs 999/user.
- WhatsApp CRM India: Buyer’s Guide. Persona-led picks across 8 tools.
- ViveLead vs TeleCRM. Telecalling tool vs full bundle.
- Best CRM Software in India 2026. Full comparison with pricing.
- ViveLead vs Kylas. Per-user vs flat-fee pricing comparison.
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