Manage your plan, seats and invoices
Find what you are paying for, add or remove seats, read what a change will cost before you commit to it, and download your invoices.
Everything about what you pay sits on one screen. Open Controls, then Subscription.
What the screen shows
- Your Plan Features lists what your current plan includes, which is the quickest way to settle whether a missing menu is a plan question or a permission question.
- Users and seats is what you are being charged for.
- Invoices holds your billing history.
- Wallet is the prepaid balance that calling minutes and AI usage draw from. It is separate from your plan, because those are usage rather than seats.
- Compare all plans opens the full comparison. In India the per-user rate is the same whether you pay monthly or yearly, so yearly billing is one invoice instead of twelve rather than a discount. Teams billed in USD, GBP or EUR do pay a lower per-user rate on yearly billing. Current prices are on pricing.
If you are on a trial, the screen says how many days are left.
Add or remove seats
You pay for a number of seats, and your users sit in them. Nobody renews a user individually.
Use the plus and minus controls under Users and seats, and the screen tells you what that change costs before you confirm it. That figure is priced by the billing system rather than worked out in your browser, so what you see is what you will be charged.
Two things to know:
- Three seats is the minimum. The minus control stops there.
- Reducing seats takes effect at your next invoice, not immediately. While a reduction is pending the screen says so, showing the number you will drop to.
To free a seat without reducing your plan, deactivate a user rather than deleting them. Their seat opens up for a new joiner. That is done under Users, see Add your team and set what they can see.
Only an admin sees the seat controls
The seats section is shown to the account admin. If you are signed in on any other role you can use the product normally but you will not see the controls to change what the company pays for.
If something does not add up
| What you see | What it means | What to do |
|---|---|---|
| The minus button will not go lower | You are at the three seat minimum | Nothing. That is the floor |
| Seats did not drop after reducing | Reductions apply from the next invoice | The pending figure on the screen is the one to check |
| A feature is missing and the role looks right | The plan does not include it | Check Your Plan Features, then pricing |
| Calls or AI stopped working, plan is active | The wallet balance has run out | Top up the wallet. It is separate from the plan |
| You cannot see the seat controls | You are not signed in as the admin | Ask your admin to make the change |
Related
- Add your team and set what they can see
- Set up shifts and start tracking attendance if you have added the HRMS add-on.
Still stuck on this step?
Send us what you are seeing and we will sort it out with you.