Privacy Policy

Protecting Your Business Data with Complete Transparency

At ViveLead, we understand that your business data is valuable and sensitive. This Privacy Policy explains exactly how we collect, use, protect, and respect your personal and business information when you use our CRM and lead management services.

PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE ACCESSING THE WEBSITE

IF YOU ARE UNDER THE AGE OF 18, YOU MUST HAVE YOUR PARENT OR GUARDIAN READ AND AGREE TO THIS PRIVACY POLICY ON YOUR BEHALF. IF THEY DO NOT AGREE, YOU DO NOT HAVE PERMISSION TO USE THIS SITE.

By accessing, viewing, visiting, using, or interacting with this website or any services offered by ViveLead (operating at www.vivelead.com), you acknowledge that you have read and understood this Privacy Policy and agree to be bound by it. If you do not unconditionally agree to all the terms, you must discontinue use of the services.

What This Privacy Policy Covers

This Privacy Policy describes:

• What information we collect and why
• How we use and protect your information
• Your rights regarding your data
• How we ensure the protection of your personal information
• Your choices about data collection and use

We periodically update this Privacy Policy, so we encourage you to check this page frequently for the latest version.

In compliance with the Information Technology Act, 2000, this document is an electronic record and does not require physical or digital signatures.

1. INFORMATION WE COLLECT

The type of information we collect depends on how you interact with ViveLead:

Website Visitors

When you browse our website, we collect:

• Technical Information: IP address, location, and browsing behavior (pages visited, time spent)
• Device Information: Device model, operating system, browser type and version
• Tracking Data: Cookies and analytics data (if accepted)
• Contact Details: Information you provide when submitting inquiries or contact forms

Customers (Service Users)

When you become a ViveLead customer, we collect:

• Personal Information: Name, email address, phone number, company details
• Payment Information: Billing details (processed securely via third-party payment gateways)
• Business Information: Company size, industry, use case details
• Support Data: Customer support interactions, inquiries, and feedback

Users (Authorized by Customers)

For users invited by customers to use ViveLead, we collect:

• Account Information: Name, email address, role within organization
• Usage Data: IP address, login activity, feature usage patterns
• Engagement Metrics: How you interact with different features and tools
• Integration Data: Optional data from connected tools like Google Calendar, email systems, or communication platforms (only if enabled)

Lead and Customer Data

As part of our CRM service, customers may store:

• Lead Information: Contact details, interaction history, preferences
• Customer Records: Business relationships, communication logs, sales data
• Custom Fields: Any additional information customers choose to track

Important: If you choose to integrate third-party tools like Google Calendar, SMS, or Call Logs, we may collect data only for business purposes related to the service. You can disable these integrations at any time through your account settings.

2. CALL LOG ACCESS (ANDROID)

With your explicit permission, ViveLead reads your device’s call history (READ_CALL_LOG) solely to attach incoming, outgoing, and missed calls to the matching lead in your CRM timeline. We collect the phone number, call type, timestamp, duration, and SIM slot of calls made to or from numbers already saved as leads in your account; calls to other numbers are ignored on-device and never transmitted to our servers.

ViveLead does not record call audio. Call-log data is never sold, shared with advertisers, or used for any Google Ads, Facebook Pixel, LinkedIn, or other remarketing pipeline, and is explicitly carved out of the third-party services described in this policy.

Call records are stored on AWS Mumbai (ap-south-1) servers for the lifetime of your subscription and permanently deleted within 30 days of account closure or on written request to contact@vivelead.com. Your company administrator (the enterprise customer) can view call activity for leads owned by users within their organisation.

ViveLead operates as a TRAI/DLT-registered telemarketing solution (Telemarketer ID 1102334170000094715, registered via VILPOWER) for B2B sales teams; agents using the app remain individually responsible for compliance with NDNC and DLT messaging registration when contacting consumers.

3. HOW WE USE YOUR INFORMATION

We use your data responsibly and transparently for the following purposes:

Service Provision

• Create and manage your ViveLead account
• Process payments and handle billing
• Provide the CRM and lead management services you’ve subscribed to
• Enable features like lead tracking, team collaboration, and reporting
• Facilitate integrations with third-party tools you choose to connect

Improving User Experience

• Analyze website visitor behavior to improve site performance
• Monitor service usage to enhance features and functionality
• Conduct research to develop new tools and capabilities
• Optimize user interface and user experience design
• Troubleshoot technical issues and improve system stability

Marketing & Communication

• Send service updates, security alerts, and important announcements
• Provide newsletters and promotional content (only with your explicit consent)
• Share product updates, new features, and educational content
• Conduct customer satisfaction surveys and feedback collection
• Deliver targeted marketing (only if you opt-in)

Customer Support

• Respond to your inquiries and support requests
• Provide technical assistance and troubleshooting
• Offer training and onboarding assistance
• Resolve billing or account issues
• Collect feedback to improve our support services

Security & Compliance

• Prevent fraud, unauthorized access, and security breaches
• Monitor for suspicious activity and potential threats
• Comply with legal obligations and regulatory requirements
• Enforce our Terms of Service and usage policies
• Protect the rights and safety of our users and business

Third-Party Marketing: If you opt-in, we may use third-party services like Google Ads, Facebook Pixel, or LinkedIn for remarketing advertisements. These advertising integrations are strictly limited to web-based marketing data and never receive call log information from the mobile app. You can opt-out at any time.

4. COOKIES & TRACKING TECHNOLOGIES

What are Cookies & Web Beacons?

Cookies are small text files stored on your device that help us remember your preferences and track your interaction with our website.

Web Beacons (also called pixel tags) are tiny graphics that help us track engagement in emails and on websites.

How We Use These Technologies

Essential Cookies (Required for basic functionality):

• Maintaining your login session
• Remembering your language and region preferences
• Ensuring website security and preventing fraud
• Loading website content properly

Analytics Cookies (Help us improve our service):

• Tracking website traffic and user behavior
• Understanding which features are most popular
• Identifying areas for improvement
• Measuring marketing campaign effectiveness

Marketing Cookies (Only with your consent):

• Personalizing advertisements
• Retargeting visitors with relevant content
• Measuring ad performance
• Providing social media integration

Managing Your Cookie Preferences

You can control cookies through:

• Browser Settings: Most browsers allow you to refuse or delete cookies
• Our Cookie Banner: Choose which types of cookies to accept when you first visit
• Account Settings: Update your preferences anytime in your ViveLead account

Note: Disabling essential cookies may affect website functionality.

5. DATA SHARING & THIRD-PARTY SERVICES

We never sell your personal information. We only share data in specific, limited circumstances:

Service Providers

We work with trusted third-party providers for:

• Cloud Hosting: Secure data storage and website hosting
• Payment Processing: Handling subscription payments and billing
• Analytics: Understanding website usage and performance
• Customer Support: Providing help desk and chat support
• Email Services: Sending service notifications and marketing (with consent)

Legal Requirements

We may disclose information when required:

• By law, court order, or government request
• To comply with legal investigations or regulatory requirements
• To protect our rights, property, or safety
• To prevent fraud or illegal activities
• To enforce our Terms of Service

Advertising Partners

Only if you explicitly opt-in:

• Google Ads for remarketing campaigns
• Facebook/Meta for social media advertising
• LinkedIn for B2B marketing
• Other advertising platforms you specifically consent to

Call log carve-out: Call log data collected by the ViveLead Android app is never shared with any advertising partner and is excluded from all remarketing, targeting, and ad measurement pipelines.

Business Transfers

In the event of a merger, acquisition, or sale:

• We may transfer user data as part of the business assets
• You will be notified of any such transfer
• The new entity will be bound by this Privacy Policy

All third-party providers are required to maintain the same level of data protection and security that we provide.

6. DATA SECURITY & RETENTION

Security Measures We Implement

Technical Safeguards:

• SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted
• Secure Cloud Storage: Data hosted on reliable cloud platforms with 99.9% uptime
• Access Controls: Strict limitations on who can access personal data
• Regular Security Audits: Ongoing monitoring and testing of our security systems
• Data Backup: Regular backups to prevent data loss

Administrative Safeguards:

• Employee training on data protection and privacy
• Background checks for staff with data access
• Confidentiality agreements with all team members
• Regular review and updating of security procedures

Physical Safeguards:

• Secure data centers with controlled access
• Environmental monitoring and protection
• Redundant systems to prevent service interruption

Data Retention Periods

Account Data: Retained while your account is active and for up to 30 days after account closure (unless legally required to retain longer)

Usage Data: Analytics and usage information retained for up to 2 years for service improvement

Marketing Data: Retained until you unsubscribe or request deletion

Legal Compliance: Some data may be retained longer if required by law or for legitimate business purposes

Customer-Controlled Data: Lead and customer data you store in ViveLead is retained according to your subscription and data retention preferences

Call Activity Records: Retained for the lifetime of your subscription and permanently deleted within 30 days of account closure or on written request.

After termination of services, we will delete your personal information within 30 days, unless retention is required for legal, regulatory, or legitimate business reasons.

7. DEVICE PERMISSIONS

The ViveLead Android app requests the following device permissions. Each is used only for the purpose stated; you can revoke any permission at any time from your device settings.

• Phone (READ_CALL_LOG): Read call history to attach calls to matching leads in your CRM timeline. Calls to numbers not saved as leads are ignored on-device.
• Phone (READ_PHONE_STATE): Detect when a call starts or ends so the app can prompt you to log the call against the right lead.
• Phone (CALL_PHONE): Place outbound calls to leads directly from the app when you tap a phone number.
• Notifications (POST_NOTIFICATIONS): Show new lead alerts, task reminders, and assignment notifications.
• Internet (INTERNET): Sync data with ViveLead servers (AWS Mumbai, ap-south-1).

The iOS app does not access call logs (Apple does not expose this API to third-party apps).

8. YOUR PRIVACY CHOICES & RIGHTS

You have full control over your personal data:

Access Rights

• Data Export: Request a copy of all personal data we store about you
• Account Information: View and download your account details anytime
• Usage Reports: Access reports on how your data has been used

Correction Rights

• Profile Updates: Modify your personal information directly in your account
• Data Accuracy: Request correction of any inaccurate information
• Contact Updates: Change email, phone, or address information anytime

Deletion Rights

• Account Deletion: Request complete removal of your account and associated data
• Selective Deletion: Ask us to delete specific pieces of information
• Right to be Forgotten: Request removal from all our systems (subject to legal obligations)

Control Rights

• Marketing Opt-Out: Unsubscribe from promotional emails and marketing communications
• Cookie Management: Control which cookies and tracking technologies you accept
• Integration Controls: Enable or disable third-party integrations anytime
• Data Processing Limits: Restrict how we process your information

Portability Rights

• Data Export: Download your data in a machine-readable format
• Migration Assistance: Help moving your data to another service provider
• API Access: Programmatic access to your data (for qualifying accounts)

To exercise any of these rights, contact us at contact@vivelead.com or through your account settings.

Response Time: We will respond to privacy requests within 30 days of receipt.

9. THIRD-PARTY LINKS & INTEGRATIONS

External Links

Our website and service may contain links to third-party websites, including:

• Integration partners (Google, Microsoft, etc.)
• Educational resources and blog references
• Social media platforms
• Partner services and tools

Important: We are not responsible for the privacy practices of external websites. Please review their privacy policies before providing any personal information.

Service Integrations

ViveLead can integrate with various third-party services:

• Email Platforms: Gmail, Outlook, Yahoo Mail
• Calendar Services: Google Calendar, Outlook Calendar
• Communication Tools: WhatsApp Business, SMS services
• Advertising Platforms: Google Ads, Facebook Ads, LinkedIn Ads
• Analytics Services: Google Analytics, custom tracking tools

For each integration:

• You explicitly choose which services to connect
• You can revoke access anytime through your account settings
• Data sharing is limited to what’s necessary for the integration to function
• You maintain control over what data is synchronized

Google API Services: Limited Use Disclosure

ViveLead’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Google Calendar scopes used:

• https://www.googleapis.com/auth/calendar.events: to create, update, and delete calendar events that you book or cancel through ViveLead.
• https://www.googleapis.com/auth/calendar.readonly: to read your calendar events and free/busy availability so the app can show and schedule appointments.

How we use Google Calendar data:

• Display your existing events and free/busy times within ViveLead so you and your team can schedule appointments without conflicts.
• Create calendar events for appointments booked through ViveLead and keep them in sync if the appointment is rescheduled or cancelled.
• Show booked appointments alongside the lead and deal they belong to inside ViveLead.

What we do not do (Limited Use commitments):

• We do not use Google Calendar data to serve ads or for any advertising purpose.
• We do not sell, rent, license, or transfer Google Calendar data to third parties.
• We do not use Google Calendar data to train generalized AI or machine-learning models.
• We do not allow humans to read your Google Calendar data, except (a) with your explicit consent for a specific support case, (b) for security purposes such as investigating abuse, (c) to comply with applicable law, or (d) for internal operations on data that has been anonymized in aggregate.

You can revoke ViveLead’s access to your Google Calendar at any time from your Google Account permissions page or from ViveLead’s integration settings.

10. LEGAL COMPLIANCE & DISCLOSURE

When We May Disclose Information

Legal Obligations:

• Court orders, subpoenas, or government requests
• Compliance with applicable data protection regulations
• Regulatory investigations or audits
• Law enforcement requests with proper documentation

Security & Safety:

• Preventing fraud, abuse, or illegal activities
• Protecting the safety of our users or the public
• Investigating security breaches or threats
• Risk assessment and mitigation

Business Protection:

• Enforcing our Terms of Service or other agreements
• Protecting our intellectual property rights
• Defending against legal claims or disputes
• Maintaining the integrity of our service

Compliance Frameworks

ViveLead adheres to:

• Information Technology Act, 2000 (India)
• GDPR principles (European Union)

11. INTERNATIONAL DATA TRANSFERS

Data Residency

• Indian users’ data is stored on AWS Mumbai (ap-south-1), including all CRM records, call activity, lead information, and account data.
• Service operations may involve processing through trusted providers in other regions (for example, payment gateways, email delivery, or analytics) under strict contractual safeguards.
• Cross-border transfers, when they occur, are limited to what is necessary to operate the service.

Data Protection Standards

For all international transfers:

• We ensure adequate protection through contractual safeguards
• Data processing agreements with all international providers
• Compliance with applicable data transfer regulations
• Regular audits of international data handling practices

Your Control

• You can request information about where your data is stored
• Data residency options available for enterprise customers
• Ability to restrict international transfers (may limit functionality)

12. CHILDREN’S PRIVACY

ViveLead is not intended for use by children under 18.

• We do not knowingly collect personal information from children under 18
• If we become aware that we have collected such information, we will delete it immediately
• Parents or guardians who believe we have collected information from their child should contact us immediately
• Business accounts may be managed by adults on behalf of educational institutions serving minors

13. UPDATES TO THIS PRIVACY POLICY

How We Handle Changes

Regular Reviews: We review and update this Privacy Policy annually or when significant changes occur to our service.

Notification Process:

• Minor Updates: Posted on this page with updated “Last Updated” date
• Significant Changes: Email notification to all users plus prominent website notice
• Material Changes: 30-day advance notice with explanation of changes

Your Options:

• Continue using the service under the new policy
• Contact us with questions or concerns about changes
• Discontinue service if you disagree with updates (with data deletion options)

Version History

We maintain a record of policy changes:

• Previous versions available upon request
• Summary of changes provided with each update
• Effective dates clearly communicated

14. CONTACT US & DATA PROTECTION

Privacy Questions & Requests

Primary Contact:

• Email: contact@vivelead.com
• Website: www.vivelead.com
• Response Time: Within 48 hours for urgent privacy matters

Data Protection Officer: For specific privacy concerns or data protection questions, you can reach our Data Protection Officer directly through the contact methods above.

What to Include in Your Request

For Faster Service, Please Provide:

• Your full name and email address associated with your ViveLead account
• Specific nature of your privacy request or concern
• Any relevant account or transaction information
• Preferred method of response

Emergency Privacy Concerns

For urgent privacy matters (such as suspected unauthorized access):

• Email contact@vivelead.com with “URGENT PRIVACY” in the subject line
• We will respond within 24 hours
• Include as much detail as possible about the concern