Welcome to ViveLead
At ViveLead, we are committed to providing excellent services and ensuring a smooth experience for our customers. This Refund & Cancellation Policy outlines the terms under which refunds and cancellations are processed for our services.
We encourage you to review this policy before making a purchase or subscribing to our services. If you have any questions, feel free to contact us at contact@vivelead.com.
1. CANCELLATION POLICY
Subscription Services
● Customers may cancel their subscription services at any time by providing written notice to ViveLead.
● If a subscription is canceled before the next billing cycle, the service will remain active until the end of the current billing period.
● Cancellations do not result in automatic refunds for any remaining service period unless specified in the agreement.
One-Time Services
● For one-time services (e.g., consulting, campaign execution), cancellations must be requested at least 48 hours before service commencement to qualify for any refund consideration.
● If the service has already been provided or is in progress, no cancellation or refund will be granted.
Custom Services & Special Agreements
● Any customized solutions or special contracts may have separate cancellation terms, which will be explicitly stated in the signed agreement.
2. REFUND POLICY
Eligibility for Refunds
Refunds are only applicable under the following circumstances:
● Duplicate Payment – If a payment is mistakenly charged twice, we will process a refund for the duplicate amount upon verification.
● Service Non-Delivery – If we fail to deliver the agreed-upon service due to reasons attributable to ViveLead, you may request a full or partial refund.
● Technical Issues – If a major technical failure prevents service usage, and the issue cannot be resolved within 10 business days, a pro-rata refund may be considered.
Non-Refundable Situations
● Fees for services that have already been utilized or partially completed.
● Refund requests made after 30 days of payment processing.
● Delays or issues caused by third-party service providers, such as hosting platforms, payment gateways, or external integrations.
● Non-use of the service by the customer after activation does not qualify for a refund.
Processing Refunds
● Approved refunds will be processed within 7-10 business days after verification.
● Refunds will be credited back to the original payment method used for the transaction.
● For international transactions, exchange rates and bank processing fees may apply.
3. MODIFICATIONS TO THE POLICY
ViveLead reserves the right to modify or update this Refund & Cancellation Policy at any time without prior notice. Any changes will be published on this page with an updated "Last Revised" date.
4. CONTACT US
If you have any concerns or refund/cancellation requests, please reach out to us at:
Email: contact@vivelead.com
Website: www.vivelead.com
Last Updated: 19-03-2025