Welcome to ViveLead
PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE ACCESSING THE WEBSITE
IF YOU ARE UNDER THE AGE OF 18, YOU MUST HAVE YOUR PARENT OR GUARDIAN READ THIS AGREEMENT AND AGREE TO IT FOR YOU. IF YOU DON’T GET YOUR PARENT OR GUARDIAN TO READ AND AGREE TO THIS, YOU DO NOT HAVE PERMISSION TO USE THIS SITE.
BY ACCESSING, VIEWING, VISITING, USING, OR INTERACTING WITH THIS WEBSITE OR ANY SERVICES OFFERED BY ViveLead, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT UNCONDITIONALLY AGREE TO ALL THE TERMS AND CONDITIONS, YOU MAY NOT USE OUR SERVICES.
We may update these terms periodically. It is your responsibility to review them regularly.
In compliance with the Information Technology Act, 2000, this document is an electronic record and does not require physical or digital signatures. These Terms of Service outline the services we provide, how we operate, and the conditions of our business relationship.
DEFINITIONS
● “ViveLead,” “we,” “us,” or “our” refers to ViveLead, operating through www.vivelead.com.
● “You” or “Customer” refers to the individual or entity using our services.
● “Services” refer to all digital marketing, lead generation, and related services provided by ViveLead.
● “Subscription Services” refer to any ongoing services provided based on a subscription model.
● “MoU” refers to any written agreement or contract between ViveLead and the Customer detailing the scope of services and payment terms.
● “Confidential Information” refers to any proprietary information shared between parties.
SCOPE OF SERVICES
1. Subscription Services
During the subscription period, ViveLead grants you a non-transferable, non-exclusive right to access and use our services as per the agreed MoU.
● You may subscribe to additional features at any time by modifying the existing agreement.
● ViveLead may update its services from time to time without prior notice.
● Service availability may be impacted by planned maintenance or force majeure events (e.g., natural disasters, cyber-attacks, regulatory changes).
2. Consulting Services
ViveLead may offer professional consulting services, including training, strategy development, and marketing solutions, as outlined in the MoU.
3. Third-Party Services
ViveLead may use third-party providers for hosting, payment processing, or analytics. While we ensure their reliability, we are not liable for their independent actions or policies.
USE OF SERVICES
By using our services, you agree to the following Acceptable Use Policy (AUP):
● You will not engage in unauthorized data scraping, deep-linking, or bot-based interactions with our platform.
● You will not use our services to distribute harmful, infringing, or illegal content.
● You will not attempt to gain unauthorized access to our systems or other users’ accounts.
● You will not resell, rent, or lease any of our services unless explicitly agreed in the MoU.
ViveLead reserves the right to suspend or terminate your access if you violate these terms.
FEES AND PAYMENT TERMS
Unless otherwise agreed in the MoU:
● Subscription Fees must be paid in advance for the relevant billing cycle (monthly, quarterly, annually).
● Consulting Fees must be paid before the commencement of the services.
● Additional Usage Charges: If you exceed agreed service limits, you may be charged extra.
● Late Payment Penalty: Delayed payments may incur interest at 1.5% per month or as per applicable law.
All payments are non-refundable unless explicitly stated in the MoU.
CONFIDENTIALITY
Both parties agree to:
● Keep all confidential information secure and not disclose it to unauthorized third parties.
● Use shared confidential data only for the purpose of service execution.
Exceptions apply if disclosure is required by law, regulatory authorities, or court orders.
DATA PROTECTION & PRIVACY
ViveLead takes privacy seriously and follows industry-standard security measures to protect user data.
● We do not sell or share customer data with third parties for marketing without consent.
● You are responsible for obtaining all necessary user permissions when sharing customer data with us.
● If required, ViveLead will enter into Data Processing Agreements (DPA) to comply with applicable data privacy laws.
For more details, please refer to our Privacy Policy at www.vivelead.com/privacy-policy.
TERM, RENEWAL, SUSPENSION & TERMINATION
● The initial term of services is as per the MoU. It will automatically renew unless written notice is given 30 days before renewal.
● ViveLead may suspend services if payment is overdue beyond 15 days or if the Acceptable Use Policy is violated.
● Either party may terminate this agreement if the other materially breaches the terms and does not resolve the issue within 60 days.
Upon termination, all outstanding payments are due immediately. ViveLead may retain customer data for 30 days after termination before permanent deletion.
LIMITATION OF LIABILITY
● ViveLead is not liable for indirect, incidental, or consequential damages (e.g., lost profits, data loss).
● Total liability is limited to the amount paid by the Customer in the past one (1) month or ₹10,000 (whichever is lesser).
We do not guarantee uninterrupted service availability and are not liable for downtime due to third-party failures, cyber incidents, or force majeure events.
ANTI-CORRUPTION POLICY
You agree not to:
● Offer or accept bribes or unlawful payments.
● Engage in fraudulent business practices.
If such activity is discovered, ViveLead reserves the right to terminate services immediately.
GOVERNING LAW & DISPUTE RESOLUTION
● These Terms of Service shall be governed by the laws of India.
● Any disputes shall be resolved through arbitration as per the Arbitration and Conciliation Act, 1996.
● The venue of arbitration shall be Delhi, India, and proceedings shall be conducted in English.
If arbitration fails, disputes shall be resolved in the courts of Delhi, India.
MISCELLANEOUS
● Force Majeure: Neither party will be liable for failure to perform obligations due to unforeseen events.
● Assignment: You may not transfer your rights under this agreement without ViveLead’s written consent.
● Waiver: Failure to enforce a provision does not waive the right to enforce it later.
● Severability: If any part of these Terms is found unenforceable, the rest will remain in effect.
CONTACT INFORMATION
For any queries or concerns, please reach out to us:
Email: contact@vivelead.com
Website: www.vivelead.com
Last Updated: 20-03-2025